Privacy Policy

1. Information We Collect

At PAL Polyclinic, Diagnostic & Medicine ("we", "us", or "our"), located at Co Operative Society, Pathar Pratima, Madhab Nagar, West Bengal 743371, we respect your personal privacy. We do not collect unnecessary sensitive medical data via this website. When you contact us via telephone, WhatsApp, or through our website enquiry form, we collect only the minimal personal contact details you voluntarily provide (such as your name, 10-digit mobile phone number, and enquiry specifics) solely to respond to your service requests.

2. Use of Information

The contact information collected is used exclusively for:

• Responding to your diagnostic test, doctor chamber, or medicine availability enquiries.
• Coordinating appointment timings, test preparation instructions, and reporting schedules.
• Direct communication via telephone (8768652215) or official WhatsApp messaging.

3. Confidentiality of Medical Prescriptions & Records

Any doctor's prescription images or diagnostic reports shared with our WhatsApp desk for stock verification or test enquiry are treated as confidential patient communication. We do not sell, rent, or trade patient personal information or medical documents to third parties or marketing advertisers.

4. Third-Party Links & WhatsApp Communication

Our website provides links to external services such as WhatsApp (Meta Platforms) and Google Maps (Alphabet Inc.). Communications via WhatsApp are subject to WhatsApp's end-to-end encryption standards and privacy terms.

5. Contacting Us

If you have questions regarding this Privacy Policy or wish to request removal of your contact details from our records, please reach out to us at: